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Customer Service

 

Shipping & Delivery

After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 7 working days, however if the goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact support@glassesgalore.com.au.


Privacy & Security

Privacy:

In today’s technology age, the protection and retention of your private information is essential. We acknowledge this bedrock concern and have included herein a privacy policy for your reference and understanding. Please note that this policy refers to Glasses Galore Pty Ltd and its related companies, including the parent company, it’s subsidiaries and/or partners and will also be referred to as ‘we’ or ‘our’ in this policy. All policies and procedures are in line with Australia’s Privacy Act 1988 (Cth).


Where and how do we attain your person information?

 All information that we attain from customers is either through the telephone or online. This information will be collected with each purchase or alternatively through updates to the personal online account. Where a prescription is not provided either by email, fax or upload, we may be required to contact your prior optometrist as selected and approved by you. Such information may be pertaining, but not limited to customer details such as address and contact information. All consequent records from purchases will be kept on our secure database.

Our website employs the usage of cookies. Cookies refers to a function enabled through one’s web browser that retains information from a specific website. It is widely used in e-commerce for its enablement of features such as personal data preferences, identification and tracking purposes. It serves as a useful tool, offering Glasses Galore Pty Ltd the opportunity to enhance and customize your online experience. If you would prefer to disable this feature, it can be done in your web browser preferences, however some features on our website may be dismantled by such action.

By providing any details through the website, be it relating to your person or optical prescription, you grant us full consent to have that information.


What do we use your personal information for?

 
The information that we have collected from you will be utilized for the sole purpose of ensuring the ongoing provision of optimal optical products. This can be achieved by facilitating business functions such as market research, contact lens reminders, promotions and customer feedback. It may also be used for reference to 3rd parties such as medical specialists, health funds or government organizations. Uses of your personal information is not limited to this list, however, any use of your information will be conducted with the principles of this privacy policy, the applicable law and your confidentiality in mind.


How do we keep your personal information secure?

 
The personal information that we collect of yours is treated with the intention of keeping it secure and confidential. All information, either housed on hard or soft copy is protected by industry recognized software and protocol. All documentation in hard copy is protected by physical security measures. Additionally, firewalls and the latest security software safeguard information stored on computer devices across our network. The importance of confidentiality is heralded in the preventative measures we take in both the physical and online medium.


Who has access to your personal information?

 
The personal information that we have either in hard copy or on the computer database, can only be accessed by employees of Glasses Galore Pty Ltd or authorized personnel engaged for maintenance, IT work or other necessary functions. All computers and databases are equipped with password authorizations, held only by our staff or designated personnel for the purpose of carrying out functions as mentioned above. At the request of a court of law, we may be further obliged to disclose certain information, should the need arise during any possible legal dispute in the future.


Breaches in security

 
Unfortunately, being the nature of the technological landscape, we cannot guarantee the security of your personal information, despite all necessary and required procedures to minimize the risk. As such, we do not accept any liability for the consequences of unauthorized use of personal information. Any staff-member caught misusing a customer’s personal information will be dealt with by our disciplinary panel, which may result in dismissal. Additionally, any online breach of security will be dealt with swiftly, in order to reestablish the safety of our network and protection of your privacy.


Can the privacy policy be amended?

 
At our discretion, we may need to alter the privacy policy in some manner. To ensure that you are aware of any changes, please revisit this page regularly for any updates.


Additional Information

 
If you have any requests regarding updating, removing or any other question pertaining to the privacy policy and your personal information, please contact the Glasses Galore Pty Ltd corporate office on 02) 4907 6880.

Security:

Glasses Galore Pty Ltd uses the St George PayWay for its online credit card transactions. St George processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWay gateway are secured payments.

 

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Glasses Galore Pty Ltd or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within St George's data centre, further protecting your credit card data.


Returns & Replacements

Prescription Glasses:

30 Day Satisfaction Guarantee

Glassesgalore.com.au offers each and every customer a 30 day satisfaction guarantee from the date of receiving the prescription glasses if they are unhappy with the frame and/or prescription lens. Before the end of these 30 days a full refund may be received.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit, therefore advise you take out shipment registration of insurance with your postal carrier. Glasses Galore Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.


Contact Lenses:

glassesgalore.com.au will only refund contact lenses that contain manufacturing faults. Please contact us imeediately if you suspect an issue.


Ordering

The glassesgalore.com.au prescription and checkout process has been specifically designed to make your shopping experience easy and simple. Having had an eye-examination with an optometrist, if you have your prescription you are ready to go.

Simply, search through the extensive glassesgalore.com.au catalogue until you find a pair of glasses online that you like or alternatively the type of contact lens you require. We have categorized every frame and contact lens on the website, so you can search by brand, style, price, colour and even face shape amongst others.

In the product page, you will see options underneath for zoom, virtual try-on and 360 degree view. These special features are provided for you so you can become better acquanted with the product you are viewing.

Once you have decided upon the product you desire, click the 'buy now' button in red. A pop-up will appear and this will take you through the entering prescription and special add-on process, before a short check-out necessary for delivery and payment.

Special add-ons, such as anti-reflective coating and transition lenses are offered very cheap and you should consider these great additions to your new glasses carefully. See the optical glossary for more information on any of these add-ons.


Payment & Pricing

Prior to processsing any order, we require 100% payment of the products you desire. Payment for these products can be made by either credit card (Visa, Mastercard and Amex accepted) or Paypal. Payments are processed through secure payment gateways, which is detailed above under 'Security'.

All pricing visible for glasses and sunglasses are including 1.5 index single vision prescription lenses unless marked otherwise. We have joint together the cost of the frame and prescription lenses, so that you can easily see the huge cost saving of purchasing prescription glasses or prescription sunglasses online at glassesgalore.com.au. If you require specialised prescription lenses (either thinner or ground lenses) due to a higher prescription, the prescription process will automatically add a small cost to the package price to factor that into account. Don't forget the add-ons in step 3 of the prescription process, which makes features such as anti-reflective coating cheap and affordable! 


Updating Account Information

To update your account information, login to your account in the top right hand corner of the page. If you are still having difficulty, contact us and we will assist you with.